Terms & Conditions

Thank you for taking the time to read Hertisan's terms and conditions.

By using this website or placing an order with us, either by telephone or through our website, https://www.hertisan.co.uk, you agree to be bound by these terms and conditions. If you have any questions regarding these terms and conditions, please contact us using the contact details below.

Information about us and how to contact us

  • Who we are. Hertisan is operated by Raquel Tenório Rodgers registered as a sole trader and we are based in Watton-at-Stone, Hertfordshire, United Kingdom.

  • How to contact us. You can contact us by either calling 07518 646 098 or emailing us at hertisanfoods@gmail.com.

  • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

Our contract with you

When you place an order with us, your order is classed as an offer which, if accepted by us, will result in a binding contract. Acceptance of your order will take place when we email you to accept it at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Unfortunately, we are not able deliver orders placed through the website to addresses outside of the UK and the rest of Europe.

Product description and substitution

Products and their packaging may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only.

Where you have provided your consent for us to do so we may substitute part or all of the product you have ordered for a similar product of an equivalent or greater value. The price of your order will not change.

Where you have indicated that you do not want a substitute product or having consented to receiving a substitute, a suitable substitute is not available, we will notify you and give you the opportunity to either cancel your order or wait for the affected product to become available.

Your right to make changes

If you wish to make a change to the product you have ordered please contact us and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your order, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Delivery

Unless otherwise agreed with you, we will deliver all products as close to the order date as reasonably possible. We use Royal Mail signed for most of the UK but for postcodes beginning with SG or AL we do the delivery ourselves.

Since some of our products are perishable it is always best if someone is available to receive and sign for the delivery, however you can arrange for the couriers to leave the goods without a signature if you are not going to be in. If you have any questions or issues with your delivery, it is best to contact us as a first point of call.

If delivery is delayed then we or our courier company will contact you to let you know and we will attempt to minimise the effect of the delay. Provided we do this and the delay is caused by an event outside of our control we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

The product will be your responsibility from the time we deliver the product to the address you gave us. You own the product once we have accepted your order and received payment in full.

Quality concerns

When you receive your order, please open it right away, loosen the wrapping around all items and inspect them. If you aren’t happy with what you find, please call us and if possible take some pictures. We will do our best to put it right.

Your rights

If you are a consumer, we are under a legal duty to supply products that are in conformity with the contract. Additionally, for some products bought online or over the telephone, you have a legal right to change your mind and cancel the contract within 14 days of delivery of the product. However, you do not have a right to change your mind in certain situations, for example, where the contract is for perishable goods (e.g. cheese or ice cream)

We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the product we may refund you in vouchers.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy or reproduce part or all of the contents of the website in any form including, without limitation, its incorporation into or store in any other website, electronic retrieval system, publication or other work (whether hard copy, electronic or other) without our express permission.

User accounts

If you choose, or you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

Changes to the website

We may update our website and these terms and conditions from time to time, and may change the content at any time. We do not guarantee that our website, or any content on it, will be free from errors or omissions.

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