Frequently Asked Questions

You deliver ice-cream, doesn't it melt?!


We currently deliver ice cream to postcodes starting with SG and AL only. The ice cream is kept cold throughout transport using insulation and cold packs if necessary and will arrive still frozen at your doorstep.




What areas do you deliver to?


We deliver to all over the UK mainland via Royal Mail with a fixed fee of £2.50 for orders under £25 and free postage for all orders above that. Ireland and Rest of Europe ​FREE SHIPPING on all orders over £75​. Order less than £75 are subject to a flat delivery charge of £14.50. If you live within the SG and AL postcodes you need to add the promo code SGALPOSTCODE at checkout to get next day free delivery on ALL orders




Do you have a minimum order value to qualify for free shipping?


All orders over £25 to anywhere on the UK mainland qualify for free shipping and if you happen to live within either the SG and AL postcodes all orders qulaify for free next day delivery. Ireland and Rest of Europe​ FREE SHIPPING on all orders over £75​. Order less than £75 are subject to a flat delivery charge of £14.50.




I live in an SG or AL postcode but I don't want my order delivered tomorrow morning. Can I get it delivered at another day or time?


Yes, please let us know when you order and we will be happy to oblige.




What if I am not at home when my items are delivered?


FOR SG & AL POSTCODES ONLY: If there is going to be nobody at home when we deliver your items, you can nominate a place to leave your items or else leave them with a neighbour. If you are not there and there is no place nominated and there are no highly perishable items (such as ice cream), then we will try to find a safe place to leave your items and let you know where it is via email or phone. If there are perishable items such as mentioned above we will bring the package back with us and try to organise another delivery time that suits. FOR REST OF UK MAINLAND: All orders will be shipped via Royal Mail who have their own standard shipping policies




When can I expect my items to arrive?


For SG and AL postcodes we aim to deliver all orders by 10am next day, including Sundays. If we cannot deliver by then we will let you know or if you cannot receive them at that time please let us know too. If you are outside this area we will send your package by Royal Mail signed for so please allow 2-3 working days for delivery.




What can I do if I have ordered the wrong item and wish to change/cancel my order?


No need to worry! Please send us a message via the contact form, email address (hertisanfoods@gmail.com) or phone (07518 646 098) and we will sort any issues out for you.




Can I create a gift box for someone with items I choose myself?


Yes, please let us know when you order and we will be happy to create a decorative box/hamper with a personalised message inside, delivered on the day that you choose.




Why should I buy locally anyway?


Here are some great reasons to buy local artisan products: Economic - Buying local keeps around 65% of your money within the community whereas buying from large supermarket chains keeps only 40%. Environmental - Local food travels much shorter distances thus reducing emissions from transport. Health - Local food goes from farm to plate faster so is fresher and retains more nutrients. Social - Buying local food can give people a greater sense of community as they feel they are helping to contribute to their local economy Taste - Studies have shown that local food simply tastes better as it’s more likely to be fresher and organically grown





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